Wally AI Assistant
Wally the Wallaby is the AI assistant built into WildTrack360. He helps users find the right workflow, understand documented modules, summarise visible workspace information, and turn plain-English reporting questions into safe Custom Reporting queries.
Wally is available from the floating Wally button in the app when you are signed in to an organisation.
What Wally Can Help With
Wally is designed for operational guidance across WildTrack360:
| Area | What Wally can help with |
|---|---|
| Documentation | Explain how modules work and link to the relevant public docs page |
| Navigation | Tell you where to find workflows such as admissions, release checklists, call logs, species groups, or exports |
| Workspace summaries | Summarise visible animals, status counts, top species, recent records, open call logs, unresolved incidents, reminders, release-ready animals, and expiring training |
| Compliance preparation | Suggest checks before NSW reporting, end-of-financial-year review, audits, or data exports |
| Custom Reporting | Convert reporting questions into the safe reporting QL where possible |
| Care tools | Explain how tools such as the feed roster, feed calculators, and growth calculator work |
| Admin tasks | Explain role setup, species-group access, organisation settings, animal ID templates, and audit logs |
Example prompts:
How do I admit my first animal in WildTrack360?
Where do I manage roles and species groups?
Which open call logs need follow-up?
What reminders are due soon?
Make a custom reporting query for unresolved incidents by severity.
What should I check before NSW annual reporting?
How does the feed roster decide which animals are overdue?
What Wally Can See
Wally receives a small operational summary for the current user and organisation. That summary is scoped by the same role and species-access rules that apply in the app.
| Role context | Wally's visible scope |
|---|---|
| Admin / Coordinator All / Carer All | Organisation-wide operational summary |
| Coordinator | Animals and related work in assigned species groups |
| Carer | Animals and work assigned to that user |
The operational summary can include:
- Count of visible animals
- Animal status counts and top species
- Recently admitted visible animals
- Care record count for the last 30 days
- Open call logs visible to the user
- Unresolved incidents visible to the user
- Active reminders, reminders due in the next 30 days, and reminders without due dates
- Count of animals ready for release
- Count of carer training records expiring in the next 60 days
Wally must not imply access to data outside that scope.
What Wally Cannot Do
Wally is an assistant, not an action-taking user. He cannot:
- Create, edit, delete, transfer, release, or submit records
- Run exports or submit reports to regulators
- View data outside the user's organisation, role, or species access
- Read raw private fields that are not included in his operational context
- Provide veterinary, medication, euthanasia, release-suitability, licensing, or legal decisions
- Guarantee regulatory compliance
For animal health, release, medication, euthanasia, or licensing questions, Wally should provide workflow guidance only and direct users to the appropriate veterinarian, species coordinator, licence conditions, regulator, or authorised decision-maker.
Custom Reporting Help
Wally understands the Custom Reporting QL and can draft valid query lines from plain-English questions.
For example, if you ask:
Make a report for unresolved incidents by type.
Wally can suggest:
count from incidents where resolved = false group by type chart table
If the requested report is not possible with the available sources and fields, Wally should say so and suggest the closest valid query. See Custom Reporting QL for the full syntax and field list.
Privacy, Hosting, and Audit Trail
Wally runs through AWS Bedrock in the Australia geography. Prompts and responses are not used to train the model.
Every Wally discussion is recorded in the organisation audit log for accountability. The audit entry includes the assistant name, discussion status, latest prompt, assistant response, model usage, quota information, and a compacted copy of the conversation.
Each organisation has a daily Wally message limit of 100 messages, counted in the Australia/Sydney time zone. When the daily limit is reached, Wally returns a limit message and becomes available again the next day.
Related Documentation
| Page | Why it matters |
|---|---|
| Custom Reporting QL | Full query syntax, examples, available fields, and safety rules |
| Data Export & Reporting | Full data exports, NSW register exports, and reporting audit trail |
| Roles & Permissions | Explains the RBAC and species access rules Wally respects |
| Audit Logging | Shows where Wally discussions and other system actions are recorded |